EON (www.eon.com) is a European electric utility company based in Essen, Germany. The company runs one of the world’s largest investor-owned electric service providers, with over 78 thousand employees and 26 million customers. Please review this video link https://hstalks.com/t/3790/customer-centred-transformation-at-eon/?business and discuss the following:
- What makes EON different from any other energy service providers that you know?
- How is EON using technology to leverage customer experience?
- What were the driving forces that stimulate EON to change (Technology, Market forces, Social trends, Political and Regulatory)? Choose one or two, and justify your choice.